Return Policy
Returns & Exchanges
We are a small craft food business and do not accept product returns or exchanges. All sales are final.
Taste / Texture Concerns
The nature of small batch artisanal craft food production is that every batch is a little different, and that both the taste and texture may be unlike other commercially mass-produced nut butters and snacks. For this reason we do not offer refunds for taste or texture complaints.
However, if ever a product ever does not meet your expectations for the high quality experience you are accustomed to from Philosopher Foods please contact us right away so that we can address your concern.
Broken, Damaged, Leaking, Lost or Stolen packages
If your order is broken or damaged, including leaking jars, you must keep all the contents of your package, including products and packaging materials, and you may need to provide detailed photo evidence of the condition that your package arrived in. DO NOT DISCARD DAMAGED PRODUCTS OR PACKAGING. Refunds will not be given if the above guideline is not followed.
If you purchased guaranteed ShipInsure package insurance with your order, start your quick and easy claim here for a replacement or refund. All claims must be made within 14 days of the shipment delivery date or the coverage will expire.
If you did not purchase guaranteed shipping protection with your order please send us a message within 4 days of your shipment delivery date so that we can assist you.
We highly recommend that all customers purchase the convenience of hassle-free ShipInsure package protection to guarantee their order and to support innovative carbon sequestration projects which offset shipping emissions.
Changing or Canceling an Order
If you need to cancel or make changes to your order please reach out to us as soon as possible so that we can assist you. If your order has not been fulfilled yet we are happy to cancel or make changes, however if your order has already been shipped we are unable to intervene at that point and the responsibility of the order as it was placed is solely on the consumer.